• Providing our customers with an exceptional product and service.
• Protecting the environment.
• Improving the health & safety performance of Blagdon Pump Holdings Ltd.
• Blagdon Pump Holdings Ltd has a commitment to comply with requirements of BS EN ISO 9000:2000, BS EN ISO 14001:2004 and to comply with the letter and the spirit of current OH&S legislation regulations and other requirements.
  

Blagdon Pump Company Policy >>

• Respond to enquiries within 24 hours (working day)
• Respond to any customer concerns within 24 hours (working day)
• Notify customers within 24 hours (working day) if an order has been delayed
• Update technical literature revisions to our website on the same day of revision
• Respond to servicing returns within 48 hours (working day) of receipt
• Offer a 5 year warranty
• Measure our customer satisfaction rating by carrying out a biannual satisfaction survey
  
  Blagdon Pump Customer Satisfaction Policy >>

Investors in People Status

The Investors in People Standard is a tried and tested flexible framework that helps companies succeed and compete through improved people performance. To date over 32,000 organisations have formally achieved the Standard. These organisations employ over 27% of the UK workforce across all sectors of the UK economy.

BSI EN ISO 9001 CERTIFICATE - QUALITY MANAGEMENT POLICY

British Standards have existed since the start of the 20th Century. Their aim is to make life safer, more efficient and to facilitate trade. British Standards have created levels of performance in trade and industry, not only in the UK, but worldwide. As a result the most popular management system series in the world is ISO 9000. Blagdon Pump believes that compliance with ISO 9000 is the first step in offering our customers a quality service.

"Quality is not only in the product. Its in the service we provide"

When you order a pump from Blagdon.

• You know that you will receive it on time.
• You know that it will be the pump that you ordered.
• You know that its level of performance will be exactly what we've told you it will be.
  
  

BSI EN ISO 14001 CERTIFICATE - ENVIRONMENTAL MANAGEMENT

Blagdon Pump also have strong views about protecting the environment. Blagdon complies with ISO 14001, which concerns Environmental Management.