 FREQUENTLY ASKED QUESTIONS
PUMP TESTING
Are all pumps tested before despatch?
Every Blagdon pump which is manufactured within our Washington factory undergoes a functionality test before despatch at no extra cost.
This is to ensure reliability and consistency and provide customer confidence that Blagdon pumps are fit for purpose from the first operation.
The testing process is explained below.
PROCEDURE FOR TESTING:
- Place pump on top of tank, connect adaptors to suction, discharge and air inlets
- Connect suction and discharge pipes to adaptors
- Open suction and discharge valves, connect air supply and fit exhaust
- Gradually open air valve, when pump cycles check breakout pressure
- Open air supply valve fully. Check for any abnormal noises, vibrations or irregularities
- Run pump for 15 seconds (an average cycle rate should ensure full prime)
- Close discharge valve fully, whilst pump has stopped (stalled out), check fluid pressure at the discharge pressure gauge (should equal air pressure), check for fluid leads around cover edges and manifold joints, and air leaks at valve block and exhaust
- Open discharge valve slightly to cycle pump once, close valve and check for fluid and air leaks again
- Open discharge valve fully, allow pump to cycle at maximum rate
- Close suction valve, check reading at vacuum pressure gauge over 15 second interval
- Close air valve and re-open suction valve
- Check discharge valve is open before disconnecting suction and discharge pipes. Always disconnect side first. Disconnect air supply.
- Remove all pipework from pump, drain pump, ensuring all excess fluid is removed from pump
- Visually inspect pump for any damage and remove pump from tank
Jan Anderson - +44 (0) 191 418 8702 – janderson@idexcorp.com
Darren Forster - +44 (0) 191 418 8703 – dforster@idexcorp.com
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 DISTRIBUTOR AWARDS
 DISTRIBUTOR OF QUARTER 1, 2009
CST BOMBEO Y VABRACION SL, SPAIN
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Guillermo Bueno of CST and Jeff Sill, General Manager, Blagdon Pump |
Congratulations CST on receiving the first Distributor award of 2009.
CST are based in Barcelona, Spain and have offices and warehouses of 350m². They were founded in 1985 and have been distributing the Blagdon product line since 1987. Typical CST markets are chemical, petrochemical, water treatment, food and automotive. The company specialises in seal-less chemical pumping.
On being told of they’re success in winning Distributor of Quarter 1, 2009, Guillermo Bueno, Managing Director said, “We are all living in very difficult times, especially in old Europe and it is even worse in my Country, Spain. We are trying to face this challenging time with a lot of optimism, as we believe there will be new opportunities. It is also very helpful to know that the whole team at Blagdon is working hard to keep the quality of the pumps, new developments and their premium customer service at the highest levels. Although many of our customers are having production and financial problems, we will keep on the road to maintain business. Thank you to Blagdon for all your efforts”.
If you would like further information or would like to speak to someone direct at CST please contact Guillermo Bueno, Managing Director on cstvibra@telefonica.net or by calling him on +34 9 3637 7272.
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 WHATS HAPPENING IN ASIA
Overall 2008 has been a fairly good year for Blagdon even though the market conditions have not been very favourable. Most distributors have grown their business year to year thought out Asia including the Middle East, and every single distributor deserves a pat on their back, “well done and keep up the good work.”
With more challenging times ahead in the global meltdown in the financial system and worsening economy, we sincerely believe that our distributors are able to weather through these difficult times and perform remarkably well again in 2009 and years to come.
Our Blagdon pump slogan says the “The one company that will deliver highly engineered fluid moving solutions and service in niche markets and extreme condition environments”; it should also state that we can persevere even in extreme market condition as well.
Happy selling.
Suhas Noohu – Regional Sales Manager – ASEAN Tel: +65 9010 6639 – Email: snoohu@idexcorp.com
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WHATS HAPPENING IN EUROPE
The last 14 months have been fun and challenging within the European region. We saw great things taking place and have felt the turn in economic conditions.
ECO (European Commercial Operations) has implemented many changes over the last year providing better communication, more effective and efficient process; all looking for better ways to partner with our distribution.
In times like we are facing now we should be more cognisant of repair opportunities, effective Value Selling and Key Target Accounts. Working together as partners will drive to greater growth in our market segments and a better focus on areas of opportunity.
In a few months most of us will meet at Achema, please stop by the IDEX booth located at U7-V9 to see how our products can help in process effectiveness and efficiencies. You will find new products from various business units on display and have the ability to discuss new opportunities to forge ahead.
Our thanks go to Blagdon for their outstanding support and interaction with ECO as we work together to grow market share.
Nick Dorsch – VP Commercial Operations; Europe, Africa and Latin America
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 MARKETING
PRODUCT & SALES TRAINING COURSES NOW AVAILABLE
"Classroom" Setup
Hands on pump building
We have had great success with the two training courses we have ran so far in 2009. Our training courses although are agenda led, we are very conscious that our attendees are looking for specific things relating to the Blagdon product. With this in mind we have put together a two day course which includes some of the following areas:
- Pump Operation / Technical Overview
- Features and Benefits
- Pump Building
- Blagdon vs Competition
- Marketing
- Application Stories
- Website
- Sales Techniques and Tools
- Pump Selection Programme
- Kit Selector Programme
Also there are members of staff on hand for the full duration of the course to answer any service, technical questions specific to your organisation.
All of the Blagdon courses cover all costs except travel and accommodation although this is organised by Blagdon.
Our courses are second to none, but don’t just believe me, this is what one of our attendees had to say…
Julian Driver, Director at Pump & Package, UK said "the 2 day training course is a must for all Blagdon Distributors. After representing Blagdon for over 15 years you are never too old to learn! With recent design improvements of the airside also testing carried out by Sunderland University on volume and air consumption comparisons against other pumps, I found these very useful tools to sell Blagdon pumps against the competition. I came away enthused in selling the Blagdon product in these difficult times, knowing I am selling an excellent quality pump and having the full back up of the Blagdon staff".
If you are interested in joining one of our courses please contact Joanne Shutt on jshutt@idexcorp.com or +44 (0) 191 418 8711 for available dates.
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 HUMAN RESOURCES
Geno Smith - Buyer
Blagdon would like to congratulate Geno Smith on his successful completion of his N.V.Q. Level 4 (National Vocational Qualification) in Supply Chain Management. After completing the Level 3 in 2007, Geno decided that he would like to continue with his studies in this field.
With personnel changes at Blagdon in 2008, he was Blagdon’s first choice for the vacant Buyer role. Encouraged by Jason Carpenter (Purchasing Manager), who holds the MCIPS (Membership Chartered Institute of Purchasing & Supply) qualification, Geno continued with his studies, and passed with flying colours.
Geno has recently applied to the Chartered Institute of Purchasing & Supply for full membership of CIPS and we should hopefully know in the next few weeks if his application has been successful. This will be a great benefit to both Geno and Blagdon, as then all our Purchasing process employees will have this worldwide recognised qualification.
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 YOUR COMMENTS
Your comments are very important to us.
We want to use the Newsletter as an
information source to you our Customers.
So if we can cover any issue which would be
helpful please let us know.
Please email jshutt@idexcorp.com or speak
to Jan or Darren on 0044 (0) 191 417 7475.
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INTRODUCTION
NOTES FROM THE GM
ENGINEERING
PUMP CLINIC
WEBSITE
CONTACTS